Daggo Africa Limited is an indigenous E-commerce company that sells Health, Beauty, Fitness & Household related products to customers in Nigeria & 15 Other Africa Countries
Customer Care Representative at Daggo Africa
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists
Responsibilities
. Communicate with customers via phone, email and chat
. Provide knowledgeable answers to questions about product, pricing and availability
. Work with internal departments to meet customer’s needs
. Data entry in various platforms
. Responding to customer calls on our Company line.
. Responding to customer enquiries on our whatsApp and recovering failed orders through follow ups.
. Taking stock of products left with agents all over Africa.
. Monitoring social media and responding to messages on ads.
. Suggesting new ways to promote company offerings and to reach consumers.
. Building a social media presence by maintaining a solid online presence.
. Managing our online communities to ensure respectful and appropriate engagement.
. Responding to comments on each of our online accounts.
- Copy & paste inquiries & leads from social media into our Automated CRM System
Qualifications
- At least 1 – 3 years’ of relevant work experience
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Good English Communication
- Computer Literacy